The information provided on this website is intended for general informational purposes only. By using this website and purchasing products from us, you agree to the terms of this disclaimer, our Terms & Conditions, Privacy Policy, and Shipping & Returns policy.
1. General Website Information
- 1.1 We aim to keep the information on this website accurate, clear, and reasonably up to date.
- 1.2 However, we do not guarantee that all website content is complete, current, error-free, or suitable for every individual situation.
- 1.3 Use of this website and reliance on any information provided is at your own discretion and risk.
- 1.4 We may update, change, remove, or correct website content at any time without prior notice.
2. No Professional or Medical Advice
- 2.1 Content on this website does not constitute medical, legal, tax, financial, or other professional advice.
- 2.2 Information about symptoms, infections, testing, results, or health-related topics is provided for general educational purposes only.
- 2.3 You should not use website content as a substitute for advice, diagnosis, treatment, or care from a qualified healthcare professional.
- 2.4 If you have concerns about your health, symptoms, exposure risk, test results, or treatment options, you should consult a qualified healthcare professional.
- 2.5 If you believe you may have a medical emergency or urgent health concern, seek immediate medical attention.
3. Product Information
- 3.1 Product descriptions, images, packaging, inserts, specifications, and availability are presented as accurately as reasonably possible.
- 3.2 Packaging, branding, instructions, inserts, components, or minor product specifications may change without prior notice due to supplier, manufacturing, regulatory, or logistical updates.
- 3.3 Product colors, packaging, or appearance shown on screens may differ from the physical product received.
- 3.4 Product information on this website should always be read together with the instructions supplied with the product.
- 3.5 Customers are responsible for checking that a product is suitable for their intended use before purchase and before use.
4. Screening Products Only
- 4.1 Certain products sold on this website, including rapid self-test kits, are intended for initial screening purposes only unless explicitly stated otherwise.
- 4.2 Screening products are not intended to provide a definitive medical diagnosis.
- 4.3 A screening result may require follow-up testing, laboratory confirmation, or professional medical evaluation.
- 4.4 Customers should consult a qualified healthcare professional for interpretation of results, further testing, treatment decisions, or medical follow-up.
- 4.5 You should not start, stop, delay, or change any medical treatment based solely on the result of a self-test or rapid screening product.
5. Test Accuracy and Limitations
- 5.1 While our products are quality-controlled and intended to perform according to their stated purpose, no diagnostic or screening method can guarantee 100% accuracy in every circumstance.
- 5.2 False negative, false positive, invalid, unclear, or inconclusive results may occur.
- 5.3 Results may be affected by factors including, but not limited to, timing of testing, specimen quality, sample collection, storage conditions, handling, test procedure, biological variation, medication, immune response, or testing during a window period.
- 5.4 Testing too early after possible exposure may produce a negative result even when an infection or condition is present.
- 5.5 A negative result does not always rule out infection, exposure, or the need for further testing.
- 5.6 A positive result should be followed up with a qualified healthcare professional or confirmatory laboratory testing where appropriate.
- 5.7 Where certainty is required, professional laboratory confirmation should be considered.
6. Instructions for Use
- 6.1 Customers are responsible for reading and following all supplied instructions before using any product.
- 6.2 Test results should only be read within the time window stated in the product instructions.
- 6.3 Results read too early or too late may be inaccurate or invalid.
- 6.4 Improper use, misuse, incorrect sample collection, incorrect timing, reuse of single-use components, or failure to follow instructions may affect safety, accuracy, or reliability.
- 6.5 If the supplied instructions are missing, unclear, damaged, or not understood, customers should contact us before using the product.
- 6.6 Instructions for use may also be available on our Instructions for Use page, where applicable.
7. Personal Use Only
- 7.1 Products sold on this website are intended for personal use only unless explicitly stated otherwise.
- 7.2 Products are not intended for resale, redistribution, clinical diagnostics, professional medical use, or commercial laboratory use without prior written approval.
- 7.3 Customers are responsible for complying with any laws, regulations, or requirements that may apply in their location.
8. Shipping, Delivery, and Returns
- 8.1 Shipping estimates and delivery times are provided for convenience and are not guaranteed unless explicitly stated otherwise.
- 8.2 Delivery delays may occur due to carrier handling, weather, customs, incorrect addresses, failed delivery attempts, or other circumstances outside our reasonable control.
- 8.3 Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, or building details where applicable.
- 8.4 Returns, refunds, prepaid return labels, refund deductions, failed deliveries, refused packages, and other shipping-related matters are governed by our Shipping & Returns policy and, where applicable, our Terms & Conditions.
9. Website Availability
- 9.1 We do not guarantee uninterrupted, secure, or error-free access to the website.
- 9.2 The website may be temporarily unavailable due to maintenance, updates, technical issues, security measures, or events outside our control.
- 9.3 We may modify, suspend, or discontinue parts of the website at any time without prior notice.
10. External Links
- 10.1 This website may contain links to third-party websites for convenience, reference, or additional information.
- 10.2 We do not control and are not responsible for the content, accuracy, privacy practices, products, services, or policies of third-party websites.
- 10.3 Visiting third-party websites is at your own discretion and risk.
11. Privacy and Security
- 11.1 We take reasonable steps to protect the website and customer data.
- 11.2 However, no internet transmission, website, email, payment system, or storage system can be guaranteed completely secure.
- 11.3 Use of this website is subject to our Privacy Policy.
12. Intellectual Property
- 12.1 All website text, branding, logos, graphics, layouts, images, product content, and other materials remain our property or the property of relevant rights holders unless otherwise stated.
- 12.2 No content may be copied, reproduced, distributed, modified, or commercially used without prior written permission, except where legally permitted.
13. Limitation of Liability
- 13.1 To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, reputational, business, financial, or similar losses arising from use of this website or products purchased through it.
- 13.2 This may include losses arising from reliance on website content, incorrect product use, improper interpretation of results, delayed action, failure to seek professional advice, delivery delays, third-party services, or circumstances outside our reasonable control.
- 13.3 Customers remain responsible for seeking appropriate professional medical advice, follow-up testing, treatment, or medical care where needed.
- 13.4 To the maximum extent permitted by applicable law, our total liability arising from or relating to the relevant product or order is limited to the amount paid for that product or order.
- 13.5 Nothing in this disclaimer excludes, restricts, or limits any liability, remedy, or consumer right that cannot legally be excluded, restricted, or limited.
14. Changes to This Disclaimer
- 14.1 We may update this disclaimer from time to time to reflect changes to our website, products, policies, or applicable requirements.
- 14.2 The latest published version applies to use of the website from the time it is posted.
- 14.3 Changes to this disclaimer do not retrospectively alter contractual terms applicable to orders already placed, except where permitted or required by applicable law.
- 14.4 Customers are encouraged to review this page periodically.
15. Contact
- 15.1 For questions regarding this disclaimer, website content, product information, or supplied instructions, please contact support.